Customer Service at Nordstrom Free Essay Example, 1000 words

The development of this feeling by the customer will drive this customer back repeatedly thereby helping this customer to become loyal to the company’s goods and services. The whole scenario analyzes respect of other people’s choices and preferences. If people can learn to respect each other’s life aspects, peace and harmony will be realized. Organization-customers conflict can cause the loss of customers from the organization. This will lead to loss of market for this organization. It is, therefore, imperative for the organization to ensure that it resolves conflicts with its customers amicably. Every conflict resolution strategy must prioritize the good will establishment and maintenance of harmony between the enterprise and its customers in contemporary business world that has become highly competitive. In the cooperativeness and assertiveness dimension of conflict resolution, Nordstrom makes use of the accommodating approach. This approach depicts low assertiveness levels and high cooperativeness levels by the organization. People, who make use of this approach in handling conflict, tend to put the other party’s interest before theirs. They reveal great levels of concern for other party’s aspiration and needs. We will write a custom essay sample on Customer Service at Nordstrom or any topic specifically for you Only $17.96 $11.86/pageorder now This feature is revealed in Nordstrom readiness in refunding money to customers who forfeit the products they intended to purchase (Spector & McCarthy, 2012). This means that the company has made their cooperation with its customers and accommodating their needs a priority rather than asserting their position in conflict time. The accommodative approach of handling conflicts does well whenever goodwill establishment is of great importance to the accommodating party. The greatest benefit of conflict management approach adopted by Nordstrom is that it enhances the establishment of goodwill and cordial relationships between the firms and their customers. The accommodating approach enhances the enterprises to win their customers’ trust hence building cordial relationship with the customers. In this case, relationship building with customers is of greater importance than winning the pending issues. The company tends to benefit when it gives the customers a chance to win rather than when it decides to compete with them in times of conflict. The approach also gives Nordstrom an opportunity to evade the undesirable results like losing their customers to its competitors. The accommodating approach has some disadvantages. One disadvantage is that the organization employing it may fail to achieve a fair outcome to them when dealing with a conflict.